FAQ - Frequently asked questions
Key questions and answers before booking your excursion.
1. How do I book an activity?
All bookings are made via WhatsApp, for a quick, personal and secure exchange.
The contact form and the buttons on each activity automatically open a chat with our WhatsApp number.
Just choose the excursion you are interested in and we will help you finalise the booking right away.
2. Which payment methods do you accept?
We accept instant bank transfer, Paylib, Wero, PayPal and cash on site (EUR, USD, GBP or local currency).
In Hurghada and around the Red Sea, international currencies are widely accepted.
Payment terms are specified when your booking is confirmed.
3. Do I need to pay a deposit?
A deposit may be requested to confirm the booking with our partners.
The balance is paid before or at the start of the activity, as agreed.
4. Can I change my booking?
Yes, up to 72 hours before the activity.
If the activity has not yet been confirmed with our partners, a change may be possible, subject to availability.
5. What is your cancellation policy?
Cancellations must be made at least 72 hours before the activity.
After that, no refund can be given.
6. Are hotel transfers included?
Yes, most excursions include a return transfer from your hotel in Hurghada.
If your hotel is outside the town centre, a supplement may apply depending on the distance.
7. Are the activities safe?
Yes. We only work with professional partners who comply with local safety standards.
Guides and instructors are experienced and trained.
8. Is insurance mandatory?
It is not mandatory, but strongly recommended (travel and repatriation).
9. What happens in bad weather?
In bad weather or for safety reasons, the activity may be postponed or adapted.
If the excursion cannot go ahead, we offer an alternative or a refund.
10. Can children take part?
Yes, most excursions are suitable for families.
Some sports or water activities have a minimum age for safety reasons.
11. Are the excursions private or in a group?
We offer group excursions as well as private VIP packages, with more comfort, more flexibility and a tailored organisation.
12. Do you organise tailor-made trips?
Yes, based on your dates, budget and wishes (sea, desert, culture, relaxation, adventure).
13. What should I bring on the excursions?
Sunscreen, sunglasses, swimwear and a towel for water activities, your passport or a copy depending on the excursion, and cash for personal expenses and options.
Specific details are given when your booking is confirmed.